Altitude Xperience

Robust. Reliable. Extensible.

Optimize your company's operational flexibility and ensure a great customer experience. Contact Center on-premise or in the Cloud.

Schedule a demo / Get more info

Altitude Xperience

Robust. Reliable. Extensible.

Optimize your company's operational flexibility and ensure a great customer experience. Contact Center on-premise or in the Cloud.

Schedule a demo / Get more info

Strengthen the relationship with your customers, offer them frictionless attention using a single platform.

Altitude Xperience is a truly unified and complete customer interaction software suite. It will enable your contact center to integrate different functionalities and tools to guarantee a superior customer experience (CX), ensuring that customers reach the right resource from the first contact.

Its advanced features will increase the productivity and efficiency of your agents while improving the overall performance of your contact center. You can intelligently manage all omni-channel communications, including voice, voicemail, email, SMS, webchat, social media and video with ease.

With Altitude you will ensure 24/7/365 operability, through the most complete range of contact center capabilities in the industry:

INBOUND | OUTBOUND

SELF-SERVICE

CHAT, EMAIL AND SOCIAL MEDIA SUPPORT

WORKFORCE MANAGEMENT (WFM)

UNIFIED COMMUNICATIONS (ENGHOUSE CONNECT, MICROSOFT TEAMS)

VIDEO CUSTOMER SERVICE (VIDYO)

FUNCTIONALITIES AND ADVANTAGES

Altitude's Top 8 Benefits

High availability for unmatched reliability

Customers are always connected to your brand through the market-leading contact center solution.

Security

Altitude integrates monitoring and security that relies on big data and analytics to detect and block external and internal threats in the contact center.

Omnichannel

Offer omnichannel attention to queries in the Contact Center at all times (24/7). Through calls, chats, and social networks.

Video

Leverage video to enhance the customer/agent experience, provide detailed visual instructions or demonstrate features.

Self-service

Delivers customer self-service through IVR applications, speech recognition, AI, and chatbot-driven interactions, and provides customers with the information they want, when they want it, and how they want it. Customers can interact with a live agent at any time of their choosing

Operational flexibility

Deploy the solution on-premise or in the cloud. Add agents and administrative resources as needed, temporarily or permanently.

Integration with communications platforms

Integration with Microsoft Teams and Omnichannel (digital outbound). Also, Enghouse Connect, is a Enghouse Interactive's product.

WebRTC

WebRTC stack uses SBCs to ensure high levels of performance and security. All contact center functionality is available directly via the internet or a dedicated connection.

Schedule a demo / Get more info

FUNCTIONALITIES AND ADVANTAGES

Altitude's Top 8 Benefits

High availability for unmatched reliability

Customers are always connected to your brand through the market-leading contact center solution.

Security

Altitude integrates monitoring and security that relies on big data and analytics to detect and block external and internal threats in the contact center.

Omnichannel

Offer omnichannel attention to queries in the Contact Center at all times (24/7). Through calls, chats, and social networks.

Video

Aprovecha el vídeo para mejorar la experiencia del cliente/agente, proporcionar instrucciones visuales detalladas o realizar demostraciones de las funciones.

Self-service

Delivers customer self-service through IVR applications, speech recognition, AI, and chatbot-driven interactions, and provides customers with the information they want, when they want it, and how they want it. Customers can interact with a live agent at any time of their choosing

Operational flexibility

Deploy the solution on-premise or in the cloud. Add agents and administrative resources as needed, temporarily or permanently.

Integration with communications platforms

Integration with Microsoft Teams and Omnichannel (digital outbound). Also, Enghouse Connect, is a Enghouse Interactive's product.

WebRTC

WebRTC stack uses SBCs to ensure high levels of performance and security. All contact center functionality is available directly via the internet or a dedicated connection.

Schedule a demo / Get more info

Deployment Options

With Enghouse Interactive’s Altitude you have two implementation options: choose the one that suits you best!

Deployment Options

With Enghouse Interactive’s Altitude you have two implementation options: choose the one that suits you best!

CERTIFICATIONS AND ACCREDITATIONS

Enghouse works with leading industry partners and complies with the strictest standards.

Resources

Altitude voice brochure

Altitude social mensajes brochure

Altitude voice portal

Agent Empathy Playbook For the New Reality Remote Agents and Digital Transformation

Enghouse Cloud general brochure

TESTIMONIALS AND SUCCESS CASE STUDIES 

Case study

Download PDF version

Iberdrola successfully migrates its Contact Center to the Cloud

Blogs

More blogs

3 things to consider when migrating your Contact Center to the Cloud

Although the concept of the Cloud is already clear and the phrase “migrate to Cloud” is quite trite, there are still many companies that do not know how…

January 24, 2023

How to avoid high agent turnover in the Contact Center in 20233

Agent turnover rates in contact centers are 25%-35% which makes maintaining quality customer service a challenge. The success of your organization…

January 11, 2023

Business Intelligence to improve contact center performance

Contact centers generate and store a large volume of data, making it difficult to extract valuable information that can make a difference…

October 13, 2022
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